Associate Customer Service Specialist For Medtronic
MAIN PURPOSE OF JOB To enhance the Medtronic customer experience at every customer contact point. The role will be orientated between front office customer facing activities and back office administrative activities. The role will encompass varied functions from speaking with customers directly, to drafting and issuing service documentation. The role will work closely with all aspects of technical service and at times the sales and marketing organisation. MAIN JOB DUTIES/RESPONSIBILITIES To provide an initial first point of contact for all incoming communications into the Technical Services Department. Open Jobs in the system and assign to relevant engineers Providing communication with event team for tech trainings Communicate with the Field Service team to assign field workload. Follow up the S&R SOP, EHS and Quality Procedures To support the trainer on the training materials To raise the PO for the TS operation needs Create Quotation Create Invoices Business
