About the job Job Description: Greet guests with a friendly and welcoming attitude, creating a positive first impression. Respond to guest inquiries, questions, and concerns in person, over the phone, or via email. Provide accurate information about park attractions, shows, events, schedules, and policies. Assist guests in finding their way around the park and provide directions to various facilities and amenities. Handle and resolve guest complaints or concerns promptly and professionally. Collaborate with other park departments and staff, such as operations or security, to address complex issues effectively. Ensure guest satisfaction by following up on resolved issues and ensuring guests' needs are met. Ticketing and Membership Services: Sell tickets and process transactions using the designated ticketing system. Assist guests with purchasing season passes, memberships, or other ticket packages. Provide information on pricing, discounts, and promotions available f...
